Improving LLS Provision Overseas: An Exploration of Staff and Students Perspectives

Improving LLS Provision Overseas: An Exploration of Staff and Students Perspectives
Helena Beeson, Joanne Farmer and Rachel Maxwell


With growing emphasis on the international delivery of University of Northampton programmes, it is timely to evaluate the current Library and Learning Services provision to overseas students.Northampton Business School currently delivers both undergraduate and postgraduate programmes in international locations.  This research explores the student and staff experience of LLS, specifically considering how they are engaging with resources and services and how to improve our provision overseas.  This study focuses on three main strands:  Induction to LLS, library resources and learning services.

Our presentation includes a summary of this exploratory research and preliminary findings.

View full abstract [PDF]

Presentation PDF:


Presenter: Helena Beeson (Academic Practice tutor)

As a CfAP tutor within Library and Learning Services I support a range of students and staff, on campus in person and internationally via Skype. I also produce online guides and videos to advise individuals on a range of learning strategies. Working in different student-facing roles at the University over the past twelve years has enabled me to understand the diversity of student needs and expectations our users have in relation to LLS services. I was a key point of contact for the department with the School of Science and Technology, particularly at the beginning stages of taught courses being offered abroad. I worked alongside academic staff to develop and tailor our provision for this.

In addition to this study I am also researching the potential of incorporating reflection into traditionally non-reflective areas. The research focuses on postgraduate students in the STEM fields, many of which have come to the UK for the first time and bring international study perspectives. This complements my participation in the LLS Strategic Team for online and distance learners.

Presenter: Joanne Farmer

As an Academic Librarian, supporting the Business School at the University of Northampton, I enjoy being able to contribute to the academic development of learners from culturally diverse backgrounds. I am interested in how academic libraries support international students, particularly in relation to top-up and overseas programmes. In line with the University’s internationalisation strategy, I currently lead a strategic team within Library and Learning Services that explores how the library can enhance the experience of international and distance students. I have also recently co-presented a workshop at the SCONUL Winter conference in relation to how libraries can promote intercultural mixing.

Presenter: Rachel Maxwell (Learning Designer, Library and Learning Services)

Rachel MaxwellSince joining the University as a Learning Technologist supporting NBS, where I have more of an affinity with the ‘Learning’ side of the role, rather than the ‘Technologist,’ I have been primarily involved in supporting staff to (re-)design materials for online delivery and been (partly) responsible for new LLS initiatives like The App Cafe and LUNAR@LLS. Currently on secondment as a Learning Designer, my new role sees me working more closely with staff across the University to further develop excellent online delivery.

In 2013, I co-facilitated a workshop on Transnational Education at a conference on Internationalisation and the Student Experience looking at how the University design online courses for students abroad. This focus is enhanced through my participation in the LLS Strategic Team for online and distance learners.

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